220-1002 · Question #625
A user reports that an application has been closing unexpectedly for the past two days when posting transactions. When an administrator attempts to access the application, it generates an error…
The correct answer is C. Repair the application using the Windows Control Panel. When an application is generating errors about a missing data library (such as a DLL or runtime component), the correct first step is to repair the application via Control Panel > Programs and Features > Repair. The repair function reinstalls missing or corrupted components…
Question
A user reports that an application has been closing unexpectedly for the past two days when posting transactions. When an administrator attempts to access the application, it generates an error stating a data library is missing. Which of the following should a technician attempt FIRST?
Options
- AUninstall and reinstall the application using the Windows Control Panel.
- BReinstall the application using the Windows Control Panel
- CRepair the application using the Windows Control Panel.
- DLocate the missing data library and copy it to the Windows program folder.
How the community answered
(60 responses)- A2% (1)
- B2% (1)
- C93% (56)
- D3% (2)
Explanation
When an application is generating errors about a missing data library (such as a DLL or runtime component), the correct first step is to repair the application via Control Panel > Programs and Features > Repair. The repair function reinstalls missing or corrupted components without removing the application or user data, making it the least invasive fix. Uninstalling and reinstalling (A or B) is a more disruptive approach and should only be attempted if a repair fails. Manually locating and copying a missing library (D) risks placing an incorrect version in the wrong directory, which could cause further issues and is not a supported troubleshooting method.
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