220-1002 · Question #645
Joe, a user, reports the programs and icons on his Windows desktop are much larger than they were the day before. He tried changing the screen resolution and restarting the computer, but it still…
The correct answer is B. Roll back the video driver. The symptom - oversized display elements that persist after a resolution change - strongly points to an incorrect or corrupt video driver. The system applied updates when Joe powered on, and Windows updates can push new GPU drivers that may not function correctly. Rolling back…
Question
Joe, a user, reports the programs and icons on his Windows desktop are much larger than they were the day before. He tried changing the screen resolution and restarting the computer, but it still does not look right. Joe also states the computer showed it was finishing updates when he first powered it on. Which of the following should a technician perform NEXT?
Options
- AReboot the computer.
- BRoll back the video driver.
- CReload the OS.
- DBoot into safe mode.
How the community answered
(63 responses)- A8% (5)
- B71% (45)
- C16% (10)
- D5% (3)
Explanation
The symptom - oversized display elements that persist after a resolution change - strongly points to an incorrect or corrupt video driver. The system applied updates when Joe powered on, and Windows updates can push new GPU drivers that may not function correctly. Rolling back the video driver restores the previously working version and is the most targeted fix. Rebooting (A) has already been tried. Reloading the OS (C) is far too drastic for a display issue. Booting into Safe Mode (D) is a diagnostic step, not a resolution.
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