220-1002 Practice Questions

A recent ransomware attack caused several datasets to be inaccessible. Security technicians were able to mitigate any additional attacks and remove any unauthorized software. Which...

A user can access the company's internal website properly, but some e-commerce websites have stopped loading and been replaced with an error message. The technician who is troubles...

A technician is working on an infected computer that is currently turned off. The technician is concerned the boot sector is affected. Which of the following is the BEST method for...

A technician was contacted regarding an issue affecting hundreds of users on a domain network. Which of the following would be MOST effective al remediating future issues through d...

A user lives in a location that experiences frequent lightning storms. Which of the following would be the LEAST expensive solution to protect the user's computer hardware?

Which of the following would MOST likely be used in secure client-server communication?

Joe, a mobile device user, reached his monthly quota of data about halfway through the current billing cycle. Joe contacts a technician to identify potential issues with the mobile...

A user's desktop icons appear much larger than before, and the display colors look unusual. A technician runs hardware diagnostics but finds no issues. The system logs show the upd...

An employee is taking a credit card payment over the phone, but the payment system has a temporary outage. To avoid inconveniencing the customer, the employee writes down the credi...

Which of the following should a technician do FIRST before opening a computer case to replace a part?

Which of the following is the MOST common method of allowing outside access through a wireless SOHO router for specific program access?

A user's computer is quick to boot up but very slow at login. It tends to get faster throughout the day. A technician checks the RAM usage: and it looks fine during the day. The sl...

A technician is working on a computer that has the following symptoms: - Unable to access the Internet - Unable to send email - Network connection (limited or no connectivity) The...

A user tries to open a client/server application, but a prompt appears for the username and password. The user is able to open and use the email client with no issues. The user's w...

A remotely managed self-checkout machine in a retail store runs Windows 10. The image contains drivers for locally attached third-party hardware (i.e., receipt printers), third- pa...

Joe. a user, cannot read encrypted email messages on a corporate smartphone, but he has been able to read them in the past A technician restarts Joe's smartphone. but the issue rem...

Which of the following operating systems has versions for servers, workstations, and phones?

Which of the following best practices should a technician observe to reduce the risk of electrical shock?

A company recently experienced a security incident in which an unauthorized user was able to insert a USB flash drive into a kiosk, launch a non-native OS, and deliver malicious pa...

A technician is installing the Mac OS X operating system. The technician is prompted to select the filesystem. Which of the following filesystems should the technician utilize to i...

A user wants a phone with an operating system that is highly customizable. Which of the following operating systems will a technician MOST likely recommend?

Following a recent password change, a user can log on successfully to an Apple computer but cannot access a web-based service. An error message displays each time the user attempts...

A window appears on a user's screen staling the computer's files have been encrypted and an access code must be used to unlock the user's data. This is an example of:

A user's mobile device has slow data speeds. The user first noticed the stow speeds after downloading a large application to the device. The application download MOST likely caused...

Which of the following is an authentication protocol that can be used for users in the field?

A user's computer was infected with malware, and a technician successfully removed the infection. However, the user reports certain web-based services are still inaccessible. Which...

A technician is trying to repair a computer that was infected with an encrypting virus. After disconnecting the system from the network, the technician images the computer. Upon st...

A technician is investigating connectivity issues over the corporate network. The technician attempts to Telnet into an access point in the break room, which is labeled AP-1, but i...

A new policy requires all users to log on to their corporate workstations using smart card authentication. Which of the following best practices should be implemented to further se...

A technician is troubleshooting a home WiFi router that is used by a small company of 30 employees. The business is experiencing intermittent wireless connectivity issues. Which of...

A company is upgrading the desktops of all its employees. Users in the multimedia department would like to keep the RAM from their current desktops to upgrade their new devices. Fo...

A technician is monitoring a network and notices an outage has occurred that could potentially cause a major disruption to the business workflow. Which of the following should the...

A technician is cleaning malware on a Windows workstation. Which of the following would MOST likely prevent a recurrence of the same malware?

A technician is creating a network topology diagram. Which of the following would be the MOST appropriate to include? (Select TWO)

A technician is selling up a new virtualization server which will be initially used to host a client VM that will manage print jobs. The client, however, has future plans lo utiliz...

A technician is remediating a virus on an infected workstation. All user files are set to system and hidden. Which of the following should a technician perform NEXT to remediate th...

A Windows user logs on to a network domain computer after recently being switched to a roaming profile. The user reports extremely long startup times. Which of the following should...

A Microsoft application will not open when a user clicks on it. Instead, the following error message pops up: This application has crashed. Would you like to send an error report t...

A technician has enabled port security on a switchport. Which of the following BEST describes the effect this will have?

An end user's laptop Is not as fast as when it was first purchased. The user wants it to revert to that point without losing any data. A technician examines the laptop and notices...

A technician Is completing the documentation for a major OS upgrade of a Linux distribution that will impact a company's web services. The technician finishes the risk assessment a...

After purchasing an Ultrabook. Ann. a home user, has a technician come to her home and install an operating system. Which of the following OS retaliation methods will the technicia...

An administrator changed the lite permissions on a Linux server from -rwxrw-r-x to -rwxrwxrwx. Which of the following commands did the administrator use?

Which of the following operating systems is based on UNIX source code and is closed source?

A technician encounters a previously unidentified issue The technician conducts some research, finds a solution, and resolves the issue. According to best practices, which of the f...

A user is trying to access a popular email website but Is being redirected to a different website that asks for login credentials. The user calls a technician, who promptly notices...

A company recently upgraded its computers from Windows XP SP3 lo Windows 7. Due to budget constraints, the company was not able to purchase newer machines. The computers do not hav...

Which of the following would MOST likely be connected to a computer Id provide electricity in case of a blackout?

A special type of ESD-sale vacuum cleaner may be necessary to safely clean large spills of:

A technician just finished using BiteLocker to Go. The technician MOST likely encrypted: