CompTIA
220-1002 · Question #581
220-1002 Question #581: Real Exam Question with Answer & Explanation
The correct answer is C: Reset the Internet Explorer settings.. After malware removal, inaccessible web services are often caused by malware-modified browser settings such as proxy configurations, which resetting Internet Explorer settings will correct.
Question
A user's computer was infected with malware, and a technician successfully removed the infection. However, the user reports certain web-based services are still inaccessible. Which of the following should the technician perform FIRST to resolve the issue?
Options
- ATurn off System Restore
- BUpdate the malware signatures
- CReset the Internet Explorer settings.
- DCheck the hosts file
Explanation
After malware removal, inaccessible web services are often caused by malware-modified browser settings such as proxy configurations, which resetting Internet Explorer settings will correct.
Common mistakes.
- A. Turning off System Restore removes available restore points but does not address any malware-altered browser or network settings that are causing the ongoing inaccessibility.
- B. Updating malware signatures improves detection of future threats but has no effect on settings that the already-removed malware changed during the infection.
- D. Checking the hosts file is a valid step for diagnosing redirect issues, but resetting browser-level settings is a more immediate and direct first action when browser-based services are specifically affected.
Concept tested. Restoring IE settings after malware browser modification
Community Discussion
No community discussion yet for this question.