CompTIA
220-1002 · Question #582
220-1002 Question #582: Real Exam Question with Answer & Explanation
The correct answer is A: Perform a BIOS'UEFI update. A consistent BSOD at the Windows logo after reimaging an infected system can indicate a firmware-level incompatibility that a BIOS/UEFI update can resolve.
Question
A technician is trying to repair a computer that was infected with an encrypting virus. After disconnecting the system from the network, the technician images the computer. Upon startup, the system consistently presents a blue screen at the Windows logo. Which of the following should the technician perform NEXT to resolve the issue?
Options
- APerform a BIOS'UEFI update
- BExecute a clean install of the OS
- CCheck the boot mode of the computer
- DApply a different workstation image
Explanation
A consistent BSOD at the Windows logo after reimaging an infected system can indicate a firmware-level incompatibility that a BIOS/UEFI update can resolve.
Common mistakes.
- B. A clean OS install is a more drastic and time-consuming step that discards the image and should not be attempted before exploring less destructive firmware-level fixes.
- C. Checking the boot mode addresses UEFI vs. Legacy mismatches, which is relevant but represents a configuration check rather than a corrective action at the firmware version level.
- D. Applying a different workstation image does not resolve an underlying firmware compatibility problem and would likely reproduce the same BSOD on the same hardware.
Concept tested. BIOS/UEFI firmware update for OS boot compatibility
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