A technician is trying to repair a computer that was infected with an encrypting virus. After disconnecting the system from the network, the technician images the computer. Upon startup, the system consistently presents a blue screen at the Windows logo. Which of the following should the technician perform NEXT to resolve the issue?

Question

Accepted Answer

A. Perform a BIOS'UEFI update A BSOD that occurs specifically at the Windows splash screen indicates the OS has begun loading but encounters a critical hardware-level failure before completing initialization. Outdated BIOS/UEFI firmware can be incompatible with the hardware abstraction layer expected by the imaged OS, and updating the firmware provides the correct low-level hardware support needed for Windows to load past that point.

Answer

B. Execute a clean install of the OS A clean OS install is a more drastic and time-consuming step that discards the image and should not be attempted before exploring less destructive firmware-level fixes.

Answer

C. Check the boot mode of the computer Checking the boot mode addresses UEFI vs. Legacy mismatches, which is relevant but represents a configuration check rather than a corrective action at the firmware version level.

Answer

D. Apply a different workstation image Applying a different workstation image does not resolve an underlying firmware compatibility problem and would likely reproduce the same BSOD on the same hardware.

A technician is trying to repair a computer that was infected with an encrypting virus. After disconnecting the system from the network, the technician images the computer. Upon startup, the system…

Question

Options

How the community answered

Why each option

Topics

Community Discussion