220-1002 · Question #586
A company is upgrading the desktops of all its employees. Users in the multimedia department would like to keep the RAM from their current desktops to upgrade their new devices. Following change…
The correct answer is A. Report the request to the board. The correct answer is A. Change management processes require that any modification outside the original approved scope-such as re-purposing hardware from old machines-must be formally submitted, reviewed, and approved by the appropriate authority (e.g., a Change Advisory Board…
Question
A company is upgrading the desktops of all its employees. Users in the multimedia department would like to keep the RAM from their current desktops to upgrade their new devices. Following change management best practices, which of the following actions should a technician perform NEXT?
Options
- AReport the request to the board
- BDocument the change in the project notes.
- CConsult the back-out plan for guidance.
- DPerform the RAM upgrade as requested
How the community answered
(30 responses)- A83% (25)
- B10% (3)
- C3% (1)
- D3% (1)
Explanation
The correct answer is A. Change management processes require that any modification outside the original approved scope-such as re-purposing hardware from old machines-must be formally submitted, reviewed, and approved by the appropriate authority (e.g., a Change Advisory Board or management). The RAM reuse was not part of the original upgrade plan, making it an unapproved change. The technician must escalate the request before taking any action. Documenting the change (B) and consulting the back-out plan (C) are steps that come after approval is granted, not before. Performing the upgrade immediately (D) violates change management principles by bypassing the authorization process, which exists to prevent unanticipated problems such as compatibility issues, asset tracking discrepancies, or policy violations.
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