A technician is monitoring a network and notices an outage has occurred that could potentially cause a major disruption to the business workflow. Which of the following should the technician do NEXT?

Question

Options

• AIdentify the issue and its impact to the business.
• BReport the incident to the proper teams or management for awareness.
• CStart a root cause analysts and create documentation
• DCreate an action plan and implement the solution

• A
  77% (30)
• B
  3% (1)
• C
  8% (3)
• D
  13% (5)

Explanation

The correct answer is A. This follows the CompTIA troubleshooting methodology: the very first step is to identify the problem-understand exactly what has failed, which systems are affected, and what the business impact is. Without this foundational step, any subsequent action (reporting, root cause analysis, or implementing a fix) would be premature and potentially misdirected. Reporting to management (B) is the second step, but you cannot report meaningfully without first knowing what the issue is. Root cause analysis (C) is a later stage of the process. Implementing a solution (D) comes last. Proper incident response always begins with scoping the problem so that all downstream decisions are informed and accurate.

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