220-1002 · Question #593
A Microsoft application will not open when a user clicks on it. Instead, the following error message pops up: This application has crashed. Would you like to send an error report to Microsoft? Which…
The correct answer is D. Uninstall the program alter saving any associated data and reinstall the program. When an application consistently crashes on launch, uninstalling and reinstalling it is the most direct first step to replace corrupted or missing application files.
Question
A Microsoft application will not open when a user clicks on it. Instead, the following error message pops up: This application has crashed. Would you like to send an error report to Microsoft? Which of the following should the user try FIRST
Options
- AOpen the application with administrative privileges.
- BOpen a run command and then type the application name.
- CReboot the computer into sate mode and try to open the program.
- DUninstall the program alter saving any associated data and reinstall the program.
How the community answered
(61 responses)- A13% (8)
- B7% (4)
- C3% (2)
- D77% (47)
Why each option
When an application consistently crashes on launch, uninstalling and reinstalling it is the most direct first step to replace corrupted or missing application files.
Running the application with administrative privileges addresses permission-related launch failures; a crash-on-open error report to Microsoft is more indicative of corrupted program files than an access rights issue.
Launching the application from the Run dialog is functionally equivalent to clicking the shortcut and would produce the same crash without addressing the underlying file corruption.
Booting into Safe Mode isolates third-party driver and startup conflicts but adds significant complexity as a first step when the simpler action of reinstalling the application has not yet been tried.
A crash that occurs immediately when the application is opened typically indicates that one or more of its files have become corrupted or are missing. Uninstalling the program removes the damaged installation entirely, and reinstalling it replaces all files with clean copies from the installer, directly resolving application-level file corruption without requiring advanced diagnostic steps.
Concept tested: Application crash resolution via reinstallation
Source: https://support.microsoft.com/en-us/windows/repair-or-remove-programs-in-windows-e9511548-d79c-4c4e-b573-cb4d50bdda4b
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