220-1002 · Question #568
A technician is working on a computer that has the following symptoms: - Unable to access the Internet - Unable to send email - Network connection (limited or no connectivity) The technician runs…
The correct answer is B. Firewall rule. The critical clue is the IP address shown: 192.166.0.100, while the gateway is 192.168.0.1. These are on different subnets (192.166.x.x vs. 192.168.x.x), meaning this computer cannot route traffic to the gateway - explaining why it shows 'limited or no connectivity' while other…
Question
A technician is working on a computer that has the following symptoms:
- Unable to access the Internet
- Unable to send email
- Network connection (limited or no connectivity)
The technician runs hardware diagnostics on the computer and verifies the computer's NIC is functioning correctly. The technician attempts to access the Internet and receives the message:
page cannot be displayed. The technician runs a command to verify the computer network settings and sees the following information:
IP address:192.166.0.100 Subnet mask.: 255.255.255.0 Gateway: 192.168.0.1 DNS: 192.168.0.1 The technician confirms other computers on the network can access the Internet. Which of the following is MOST likely causing the issues?
Options
- ARogue antivirus
- BFirewall rule
- CRansomware
- DProxy settings
How the community answered
(39 responses)- A23% (9)
- B64% (25)
- C8% (3)
- D5% (2)
Explanation
The critical clue is the IP address shown: 192.166.0.100, while the gateway is 192.168.0.1. These are on different subnets (192.166.x.x vs. 192.168.x.x), meaning this computer cannot route traffic to the gateway - explaining why it shows 'limited or no connectivity' while other computers work fine. This kind of misconfigured or incorrect IP assignment is consistent with a firewall rule or DHCP reservation issue isolating this specific machine. A rogue antivirus (A) or ransomware (C) would likely show other symptoms. Proxy settings (D) wouldn't cause a 'limited connectivity' network status - it would show a proxy error in the browser instead.
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