CompTIA
220-1002 · Question #600
220-1002 Question #600: Real Exam Question with Answer & Explanation
Sign in or unlock 220-1002 to reveal the answer and full explanation for question #600. The question stem and answer options stay visible for context.
Hardware and network troubleshooting
Question
A technician encounters a previously unidentified issue The technician conducts some research, finds a solution, and resolves the issue. According to best practices, which of the following should the technician do so the issue can be addressed if it is encountered again?
Options
- AInform the immediate supervisor about the findings.
- BEmail all the other technicians to explain the problem and resolution.
- CEnter the resolution in the ticket and close it.
- DAdd the findings to the knowledge base
Unlock 220-1002 to see the answer
You've previewed enough free 220-1002 questions. Unlock 220-1002 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#knowledge base#ticketing system#documentation#best practices