220-1002 Question #656: Real Exam Question with Answer & Explanation

The correct answer is C: Risk analysis. The stated answer (C: Risk analysis) is incorrect. The document that specifically describes what steps to take if a change fails is A) the Back-out plan (also called a rollback plan). A back-out plan details how to reverse a change and restore the previous working state if someth

Question

A technician needs to update the network firewall, which will cause a temporary outage. The technician submits a change management request to perform the required maintenance. Which of the following provides details about what the technician will need to do if the update fails?

Options

ABack-out plan
BScope of the change
CRisk analysis
DEnd-user acceptance

Explanation

The stated answer (C: Risk analysis) is incorrect. The document that specifically describes what steps to take if a change fails is A) the Back-out plan (also called a rollback plan). A back-out plan details how to reverse a change and restore the previous working state if something goes wrong - exactly what the question asks about. Risk analysis (C) is performed before the change to identify potential negative outcomes, but it does not describe the remediation steps if failure occurs. Scope of the change (B) defines what will be modified. End-user acceptance (D) is a sign-off confirming the change was satisfactory. This appears to be an error in the answer key; the correct answer is A.

Community Discussion

No community discussion yet for this question.

Full 220-1002 Practice