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Exams220-1002Questions#611
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220-1002 · Question #611

220-1002 Question #611: Real Exam Question with Answer & Explanation

The correct answer is C: Run System Restore.. System Restore is the best first option because it is non-destructive - it rolls back system files, registry settings, and drivers to a previously known-good restore point without affecting personal data or documents. This makes it the least risky recovery option. Going back to a

Question

A customer's computer was turned off overnight, When the customer restarts the computer, an advanced startup menu is displayed. The startup repair option is unsuccessful and causes the computer to reboot repeatly untill the advanced startup screen reappears. Which of the following should a technician attempt FIRST?

Options

  • AGo back to the previous build.
  • BRefresh the PC.
  • CRun System Restore.
  • DPerform System image Recovery.
  • EReset the PC.

Explanation

System Restore is the best first option because it is non-destructive - it rolls back system files, registry settings, and drivers to a previously known-good restore point without affecting personal data or documents. This makes it the least risky recovery option. Going back to a previous build (A) is more involved and may not be available depending on the Windows version. Refreshing the PC (B) reinstalls Windows but keeps personal files, which is more drastic. System Image Recovery (D) overwrites the entire system with a backup image, which is very drastic and requires a pre-existing image. Resetting the PC (E) reinstalls Windows and may remove all files and applications, making it the most destructive option. The principle of least invasive action first applies here.

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