A user can no longer edit files on the company shared drive. The user previously used has access to these files. A technician verifies the user can view the folders but cannot open any subfolders or…

Question

Options

• AThe user should ask the file owners for permission and then let the technician know.
• BThe technician needs to update the local Be permissions to include read write. and modify access
• CThe technician must update the server permissions to include read, write and modify access.
• DThe technician's update supervisor must approve the access and update the file explorer

• A
  76% (48)
• B
  3% (2)
• C
  13% (8)
• D
  8% (5)

Explanation

This is a permissions change on a company shared (server-side) resource, which falls under access control and change management procedures. The correct process is for the user to formally request restored access from the file owner, who then authorizes the change, which the technician can implement. Technicians should not unilaterally grant or modify permissions on shared resources without explicit authorization from the data/file owner-doing so would violate least-privilege and change management principles. Option B is incorrect because the shared drive permissions are server-side, not local. Option C is incorrect because the technician updating permissions without authorization circumvents proper access control procedures. Option D incorrectly requires supervisor approval via file explorer, which is not a standard procedure.

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