220-1002 Exam Questions

A technician Is troubleshooting network connectivity and receives the following output: Which of the following tools is the technician MOST likely using? (Select TWO)

When users turn on or reboot their machines, many of the computers on the network are non- responsive and unable to access the Internet. The users who left their computers on or ha...

A technician needs to connect to a server using a secure terminal application. The technician must be able to reboot the server quickly and restart all the daemons with this applic...

An administrator needs to uninstall an update on a Windows 7 computer. Which of the following Control Panel utilities would make this possible?

A user calls the corporate help desk to report a malware detection message that is displayed on the user's screen. Which of the following should the technician instruct the user to...

A systems administrator is configuring a new workstation. Which of the following will MOST likely be the administrator's FIRST step?

Several mobile users are reporting issues connecting to the WLAN within a warehouse. A technician tests wireless connectivity in the lobby and is able to connect successfully. Mobi...

A network administrator recently learned users have been accessing websites that are restricted based on content by the firewall. To prevent users from circumventing the firewall r...

A user wants to use a computer to access files on a nearby laptop Both computers can ping each other, but the user is unable to access any remote files. Which of the following sett...

A network administrator audited applications on a user's desktop and noticed a program used to sync a mobile device to the desktop's calendar. To ensure corporate data is not excha...

A user attempts to log in to a Windows PC, but the computer returns to the login screen after entering the correct username and password. A technician inspects the logs in Event Vi...

A user spills a small amount of toner from a laser printer onto the floor. Which of the following is the safest way to clean up the toner?

A customer recently lost data because it was accidentally deleted. The customer calls a technician and asks to have a Windows backup solution installed. The customer needs to ensur...

After a virus outbreak due to USB usage, a technician must deny users access to removable hard drives via USB ports as soon as possible. The technician has been asked to avoid inte...

Which of the following attack types exploits vulnerabilities in human nature?

Which of the following OS installation types would a technician use for multiple workstations at the same time?

Which of the following Is the MOST cost-effective option to protect computers and peripherals from damage caused by power fluctuations?

A user browses to a company's Intranet page and receives an invalid certificate message. A technician discovers the certificate has expired. A new certificate is put In place and I...

A user calls a technician to report loud beeps that are coming from the server room following a recent rainstorm and power outage. The technician verifies all the servers are onlin...

A user is unable to access a network share but can access email. A technician has confirmed the user has the appropriate permissions to access the share. Which of the following com...

A user is unable to print to the office's networked laser printer from a Windows desktop. A technician attempts to print a test page, but nothing comes out of the printer. The tech...

Which of the following social engineering vulnerabilities occurs when someone follows a technician into a server room without using a key card?

A Linux user wants to use the grep command to identify every file name in the current directory that contains the word "mandatory". Which of the following commands would BEST accom...

A customer's smartphone has been overheating frequently and becoming unresponsive since installing an OS update. A technician has already performed a soft reboot of the device. Whi...

Joe, a technician, is configuring advanced security settings on a SOHO router. Joe cannot locate the settings he intends to change, but the online vendor documentation has instruct...

A user lives in a location that experiences frequent lightning storms. Which of the following would be the LEAST expensive solution to protect the user's computer hardware?

When hackers execute code against a vulnerability in the hope that it has not yet been addressed, this is known as a:

A technician successfully removed malware from a user's computer, and recent scans do not report any infections. However, the computer has begun experiencing issues accessing websi...

A technician is monitoring a network and notices an outage has occurred that could potentially cause a major disruption to the business workflow? Which of the following should the...

A user recently downloaded a JPEG attachment from an email. When the user clicks on the attachment, instead of opening a picture, a small command prompt window appears for several...

A technician is updating a Windows computer to the latest OS version. The customer does not want to lose any settings or have to reinstall any programs. Which of the following inst...

Which of the following filesystem types has native read/write support on all desktop operating systems?

An administrator wants to search a file on a Linux server for the plus symbol (+). Which of the following will the administrator MOST likely use?

Joe, a user, is unable to log into a laptop using his proper network credentials because of an incorrect username or password. However, Joe is able to log in without issue to a cow...

A customer's computer was turned off overnight. When the customer restarts the computer, an advanced startup menu is displayed. The startup repair option is unsuccessful and causes...

Which of the following steps should a technician perform when the included Windows driver for a video card does not have the needed features?

A user is having issues with website access. The user is trying to access a site that is used every day by everyone in the company. When the user goes to the site a message appears...

A technician is performing service on a computer and notices it is responding very slowly. The computer has 4GB of RAM, a four-core 3GHz processor, and a SATA 1TB 5400rpm 300GB HOD...

Which of the following may include the use of a password and a rotating PIN lo access a wireless network?

A user is unable to get to any internal websites but can access some external websites. Which of the following will MOST likely resolve this issue?

A technician is setting up a SOHO wireless router and needs to adhere to the following requirements: - The router should not assign network addresses to any device. - All devices i...

An administrator wants to deploy updates during the company's off-hours. Which of the following properties should the administrator implement to facilitate the deployment of the up...

An application that requires an x86 system typically is referring to the:

A user is working with the command line interface on a Linux computer. To show the contents of the current directory, which of the following commands should be used?

Users have reported their files have disappeared, and they are unable to access local data. The security administrator quarantined all affected systems and removed any remote conne...

An administrator in the office must conned to a server at home. Which of the following home router settings will the administrator MOST likely configure to accomplish this?

Joe. a technician imaged a laptop using third-party software, but the drive is now showing a smaller partition size than the installed disk space. Which of the following utilities...

To connect to a secure wireless network, a guest user logs in and is prompted to enter a code that is sent as a text message to the user. Which of the following types of authentica...

An administrator is creating a new user account and wants to grant access to only the resources required to perform the user's assigned job duties. Which of the following will the...

Which of the following should be replaced after a voltage spike?