220-1002 Question #492: Real Exam Question with Answer & Explanation

The correct answer is B: Update the included Windows driver from Windows Update. The recommended first step is to check Windows Update, as it may provide a newer, more feature-complete version of the driver that has been tested and certified for Windows compatibility. This is safer and more straightforward than immediately turning to third-party sources. If W

Question

Which of the following steps should a technician perform when the included Windows driver for a video card does not have the needed features?

Options

AInstall the third-party driver from the manufacturer's website
BUpdate the included Windows driver from Windows Update
CFlash the firmware on the BIOS to the latest version
DReplace the video card with one that is supported by Windows natively

Explanation

The recommended first step is to check Windows Update, as it may provide a newer, more feature-complete version of the driver that has been tested and certified for Windows compatibility. This is safer and more straightforward than immediately turning to third-party sources. If Windows Update does not provide a driver with the needed features, the next step would be to visit the manufacturer's website. Flashing the BIOS is unrelated to driver features, and replacing the video card is unnecessary before exhausting software solutions.

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