A customer's computer was turned off overnight. When the customer restarts the computer, an advanced startup menu is displayed. The startup repair option is unsuccessful and causes the computer to…

The correct answer is C. Run System Restore. System Restore rolls back system files, registry settings, and drivers to a previous restore point without affecting personal data, making it a minimally destructive first recovery option. Since Startup Repair already failed, System Restore is the next logical step. 'Go back to…

Hardware and network troubleshooting

Question

A customer's computer was turned off overnight. When the customer restarts the computer, an advanced startup menu is displayed. The startup repair option is unsuccessful and causes the computer to reboot repeatedly until the advanced startup screen reappears. Which of the following should a technician attempt FIRST?

Options

AGo back to the previous build
BRefresh the PC
CRun System Restore
DPerform System Image Recovery
EReset the PC

How the community answered

(46 responses)

A
15% (7)
B
2% (1)
C
70% (32)
D
4% (2)
E
9% (4)

Explanation

System Restore rolls back system files, registry settings, and drivers to a previous restore point without affecting personal data, making it a minimally destructive first recovery option. Since Startup Repair already failed, System Restore is the next logical step. 'Go back to previous build' reverts a feature update. 'Refresh the PC' and 'Reset the PC' can remove apps or files. 'System Image Recovery' overwrites the entire drive. CompTIA troubleshooting methodology favors the least disruptive solution first, which is System Restore.

Topics

#System Restore#advanced startup#Windows boot#startup repair

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