A user is unable to print to the office's networked laser printer from a Windows desktop. A technician attempts to print a test page, but nothing comes out of the printer. The technician tries to…

Question

Options

• ARestart the wired AutoConfig service
• BRestart the Windows Firewall service
• CPower cycle the label printer
• DPower cycle the desktop
• EPower cycle the laser printer
• FRestart the print spooler service

• A
  2% (1)
• B
  5% (2)
• C
  2% (1)
• D
  79% (33)
• E
  12% (5)

Explanation

The critical clue is that BOTH printers fail - one networked and one directly connected via USB. This eliminates network or printer-specific causes and points to a problem on the desktop itself. The Windows Print Spooler service manages all print jobs for all connected printers; if it is hung, corrupted, or stopped, no printer will produce output regardless of connection type. Restarting the Print Spooler (choice F) directly resolves this. Power cycling the desktop (choice D) clears any transient software or memory states that may have caused the spooler or other print-related processes to become unresponsive. Options involving only one printer (like power cycling just the label or laser printer) would not explain or fix both failures simultaneously.

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