220-1002 · Question #475
A user is unable to access a network share but can access email. A technician has confirmed the user has the appropriate permissions to access the share. Which of the following commands should the…
The correct answer is C. net use. Because the user can access email, basic network connectivity and IP configuration are already confirmed to be working - ruling out ping and ipconfig as first steps. The issue is specifically with mapping or connecting to a network share. The 'net use' command is used to…
Question
A user is unable to access a network share but can access email. A technician has confirmed the user has the appropriate permissions to access the share. Which of the following commands should the technician use FIRST?
Options
- Aping
- Bnslookup
- Cnet use
- Dipconfig
How the community answered
(53 responses)- A9% (5)
- B4% (2)
- C81% (43)
- D6% (3)
Explanation
Because the user can access email, basic network connectivity and IP configuration are already confirmed to be working - ruling out ping and ipconfig as first steps. The issue is specifically with mapping or connecting to a network share. The 'net use' command is used to connect to, disconnect from, and display network resource mappings (shared drives/folders). It directly addresses the problem at hand and can reveal whether the connection is failing, why it's failing (e.g., wrong path, authentication issue), and can be used to force a new connection. nslookup tests DNS name resolution, which would only be relevant if the share path could not be resolved by name.
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