220-1002 Exam Questions

A user recently connected a Windows laptop to a free WiFi hot-spot. After returning to the office, the user cannot access network shares. Which of the following is the MOST likely...

A technician scans a computer for malware, and it comes back clean each time. However, the user still sees suspicious activity from the computer. Which of the following should the...

A user's PC has been running slowly. The user says there have been no changes to the PC. Which of the following tools should the technician use to troubleshoot the cause of the spe...

A customer Is having trouble opening several files on a computer. The customer renames one of the files, but then the correct program will no longer open it. Which of the following...

A workstation needs to be hardened against brute force attacks. It also needs to be protected if a user walks away and leaves the computer unlocked. Which of the following would ha...

A company is implementing multifactor authentication and requires a solution that utilizes TCP. Which of the following will the company MOST likely select?

A technician wants to write a script that will check data line by line until the end of the file. Which of the following elements will perform the check?

A technician is securing a server room by implementing a two-factor authentication solution. Which of the following should the technician implement to provide the BEST security for...

A user calls the help desk regarding a new Windows issue that started in the morning. The user can no longer use any locally attached devices such as a mouse or a printer, and a re...

A user is unable to access a network share out can access email. A technician has confirmed the user has the appropriate permissions to access the share. Which of the following com...

Which of the following standards controls the processing of credit cards?

An organization is developing testing schedules to ensure its disaster recovery plans will be effective in case of a disaster. In addition to the generators and UPS systems, which...

As part of a CYOD policy, a systems administrator needs to configure each user's Windows device to require a password when resuming from a period of sleep or inactivity. Which of t...

A Chief Executive Officer (CEO) is giving a presentation at an industry conference but forgot to bring a laptop. The company has emailed several large presentation files and the li...

Which of the following should be done prior to installing replacement RAM modules into a desktop computer?

When a computer accesses an HTTPS website, which of the following describes how the browser determines the authenticity of the remote site?

A technician is troubleshooting vendor-specific software. Which of the following is where the technician should go to find problem-specific fixes on the vendor's website?

During a network server outage, the administrators computer received an IP address of 169.254.0.10 and had no access to internal or external resources. Which of the following shoul...

A technician is scheduled to upgrade a grocery store's network equipment at 11:00 p.m. There are only a few shoppers in the store, therefore, the store manager wants the technician...

Which of the following installation methods allows a technician to install Windows from a remote location?

A customer is shopping for a new tablet. The customer is primarily concerned about transferring applications from the old tablet to the new one. Which of the following specificatio...

Ann, an employee, has been trying to use a company-issued mobile device to access an internal fileshare while traveling abroad. She restarted the device due to a mobile OS update,...

A user moves a file from one NTFS disk to another NTFS disk. Which of the following descnbes the changes to the file permissions?

A recent outbreak of a virus has uncovered that a company must put a security template in place to mitigate future virus outbreaks. Which of the following best practices would a te...

A user installed an application that now requires a license key to enable lull functionality. The user contacts support, and the technician decides to enter a license key in the so...

Company policy states that users must secure their laptops before leaving the office for the evening. Which of the following physical security measures should be used?

A technician is adding a folder lo a structure that Is several levels down from the top level. The technician wants to make sure the new folder will have the same permissions as th...

A home user reports slow computer performance and application crashes after clicking a "repair" button on a pop-up warning while browsing the Internet. Which of the following are t...

After connecting to the corporate VPN, a user's workstation is no longer able to browse Internet websites. A technician discovers launching a different web browser on the same comp...

Joe. a user, is receiving automated replies but does not remember sending any emails to those recipients. He checks the sent items folder and sees email messages he did not send. W...

A business unit wants to upgrade the current version of its loan processing software. A manager is putting together a change management request and gathering information on the sof...

A security learn recommends a disaster recovery plan with the following requirements: * Recent backups should be readily available. * Only long-term backups should be stored off pr...

A technician needs to manage a Linux workstation remotely. This workstation contains highly sensitive data, and therefore, it must be accessed in the most secure method possible. W...

A technician performs a risk assessment and determines a requested change has low risk and low impact. Which of the following best practices should the technician follow to proceed...

A user is unable to open a document on a shared drive from a Linux workstation. Which of the following commands would help the user gain access to the document?

A technician is restoring files, which were deleted more than one month ago, from a backup on Mac OS X. Using the available GUI utility, which of the following utilities should the...

Which of the following Windows versions introduced using applications in the Metro interface?

A user's computer reports it has many virus infections and directs the user to call a phone number for assistance. A technician removes the hard drive and virus scans the drive wit...

A technician is alerted to a virus on a PC. The technician isolates the PC from the network. After verifying there are no other infected PCs on the network, which of the following...

Following a recent password change, a user can log on successfully to an Apple computer but cannot access a web-based service. An error message displays each time the user attempts...

Joe, a customer, calls a technician to report a remote computer is demonstrate erratic behavior while he is working on it. The technician verifies the files and directories Joe is...

While installing a hard drive in a server, the administrator installs an extra physical hard disk. Which of the following technologies will allow the administrator to extend an exi...

Which of the following extensions identify files that are typically implemented as scripts? (Select TWO).

Which of the following is a reason to use WEP over WPA?

Which of the following uses a remote access server to forward a user's logon password to an authentication server, allowing or denying access to a system?

A technician needs to deploy a remote access technology to be able to access desktop computers. When a technician logs in to a user's computer, the user and the technician must be...

A user brings in a home desktop computer for cleaning. Upon opening the computer, a technician finds large amounts of dust and dirt inside. Which of the following should the techni...

A user reports slow performance on a computer. A technician checks the computer and finds the RAM utilization Is very high. The technician restarts the computer, and the RAM use is...

Which of the following Windows Enterprise OS version Offers BitLocker as a feature that can be enabled?

A Linux user report that an application will not open and gives the error only one instance of the application may run at one time. A root administrator logs on ot the device and o...