CompTIA
220-1002 · Question #433
220-1002 Question #433: Real Exam Question with Answer & Explanation
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Question
A home user reports slow computer performance and application crashes after clicking a "repair" button on a pop-up warning while browsing the Internet. Which of the following are the FIRST steps a technician should take to identify and resolve the issue? (Select TWO).
Options
- APerform a system file check and replace any changed files with their original versions
- BEnable the pop-up blocker on the Internet browser
- CUninstall any recently installed unknown programs and browser extensions,
- DPerform a hard shutdown and cold boot the computer
- EScan the RAM and hard drive using an up-to-date antivirus program
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