220-1002 · Question #434
After connecting to the corporate VPN, a user's workstation is no longer able to browse Internet websites. A technician discovers launching a different web browser on the same computer reaches the…
The correct answer is A. Verify the browser's proxy configuration settings. The key clue is that one browser fails while another on the same machine works fine after VPN connection. This isolates the problem to browser-specific settings, not the VPN, DNS, or malware (which would affect all browsers equally). Proxy settings are configured per browser…
Question
After connecting to the corporate VPN, a user's workstation is no longer able to browse Internet websites. A technician discovers launching a different web browser on the same computer reaches the websites correctly. Which of the following should the technician do NEXT?
Options
- AVerify the browser's proxy configuration settings
- BInstruct the user to use the alternate web browser instead.
- CDisconnect and reconnect from the corporate VPN
- DFlush the workstation's DNS cache
- EScan the user's workstation for malware
How the community answered
(34 responses)- A79% (27)
- B6% (2)
- C12% (4)
- D3% (1)
Explanation
The key clue is that one browser fails while another on the same machine works fine after VPN connection. This isolates the problem to browser-specific settings, not the VPN, DNS, or malware (which would affect all browsers equally). Proxy settings are configured per browser and can conflict with VPN tunnel routing. The affected browser likely has a proxy configured that is either incompatible with the VPN or pointing to an unreachable address. Verifying and correcting the proxy settings in the affected browser is the logical next step.
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