Joe. a user, is receiving automated replies but does not remember sending any emails to those recipients. He checks the sent items folder and sees email messages he did not send. Which of the…

The correct answer is A. Reset Joe's email password. Emails appearing in the Sent folder that Joe did not compose indicate his email account has been compromised-someone else has obtained his credentials and is sending emails on his behalf. The immediate and most effective remediation is to reset the password, which revokes…

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Question

Joe. a user, is receiving automated replies but does not remember sending any emails to those recipients. He checks the sent items folder and sees email messages he did not send. Which of the following would be the BEST way to resolve this issue?

Options

AReset Joe's email password
BSet up a rule to delete the automated replies
CMark the automated replies as spam
DRebuild Joe's profile

How the community answered

(27 responses)

A
93% (25)
B
4% (1)
D
4% (1)

Explanation

Emails appearing in the Sent folder that Joe did not compose indicate his email account has been compromised-someone else has obtained his credentials and is sending emails on his behalf. The immediate and most effective remediation is to reset the password, which revokes access for the unauthorized party. Setting up rules to delete replies (B) or marking them as spam (C) only masks symptoms without addressing the root cause. Rebuilding the profile (D) is unnecessary; the issue is unauthorized account access, not a corrupt profile configuration.

Topics

#email security#account compromise#password reset

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