220-1002 · Question #436
A business unit wants to upgrade the current version of its loan processing software. A manager is putting together a change management request and gathering information on the software. Which of…
The correct answer is B. End-user acceptance. During the information-gathering phase of a change management request, end-user acceptance is most important because it ensures the proposed upgrade meets the actual needs of the people who will use the software daily. For business-critical software like a loan processing…
Question
A business unit wants to upgrade the current version of its loan processing software. A manager is putting together a change management request and gathering information on the software. Which of the following would be MOST important during this phase of the request process?
Options
- ABack-out plan
- BEnd-user acceptance
- CRisk analysis
- DTest plan
How the community answered
(45 responses)- A4% (2)
- B71% (32)
- C18% (8)
- D7% (3)
Explanation
During the information-gathering phase of a change management request, end-user acceptance is most important because it ensures the proposed upgrade meets the actual needs of the people who will use the software daily. For business-critical software like a loan processing system, securing stakeholder buy-in early prevents costly rework, resistance to adoption, and project failure. A back-out plan (A) and test plan (D) are developed later in the change process. Risk analysis (C) is important but typically follows once the scope and user requirements are understood.
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