220-1002 Question #436: Real Exam Question with Answer & Explanation

The correct answer is B: End-user acceptance. During the information-gathering phase of a change management request, end-user acceptance is most important because it ensures the proposed upgrade meets the actual needs of the people who will use the software daily. For business-critical software like a loan processing system,

Question

A business unit wants to upgrade the current version of its loan processing software. A manager is putting together a change management request and gathering information on the software. Which of the following would be MOST important during this phase of the request process?

Options

ABack-out plan
BEnd-user acceptance
CRisk analysis
DTest plan

Explanation

During the information-gathering phase of a change management request, end-user acceptance is most important because it ensures the proposed upgrade meets the actual needs of the people who will use the software daily. For business-critical software like a loan processing system, securing stakeholder buy-in early prevents costly rework, resistance to adoption, and project failure. A back-out plan (A) and test plan (D) are developed later in the change process. Risk analysis (C) is important but typically follows once the scope and user requirements are understood.

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