220-1002 · Question #427
220-1002 Question #427: Real Exam Question with Answer & Explanation
The correct answer is A: Navigate to the VPN profile in the device settings, delete the pre-shared key. and restart the. Ann can make calls and browse the internet, so basic connectivity is fine. The issue is access to internal corporate resources, which requires the VPN to be active. After a mobile OS update, VPN profiles can become corrupted or the pre-shared key (PSK) can be invalidated, causing
Question
Options
- ANavigate to the VPN profile in the device settings, delete the pre-shared key. and restart the
- BInstruct Ann to open the company's MDM application to ensure proper functionality
- CNavigate to the corporate intranet page and use hyperlinks to access the fileshare.
- DInstruct Ann to disable TLS 1.0 in the device settings
Explanation
Ann can make calls and browse the internet, so basic connectivity is fine. The issue is access to internal corporate resources, which requires the VPN to be active. After a mobile OS update, VPN profiles can become corrupted or the pre-shared key (PSK) can be invalidated, causing the VPN tunnel to fail silently. Deleting the PSK forces the device to re-negotiate and re-authenticate the VPN, restoring the secure tunnel to the corporate network. The MDM app option is a reasonable second step but the VPN is the direct cause. Accessing an internal intranet page is impossible without VPN from abroad. Disabling TLS 1.0 would not restore VPN connectivity.
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