220-1002 Exam Questions

Which of the following key and mouse combinations can be used to run an application as a different user?

The Chief Executive Offer (CEO) of a company receives an email from a local bank. It states the company's account has several suspicious transactions and instructs the CEO to log i...

A Windows user reports that clicking on links when browsing the Internet results in unexpected destination pages with advertisements or virus infection warnings. The user reboots t...

Which of the following variable types should be used to store the data "Chicago" within a script or code?

A technician receives a call from an end user in the human resources department who needs to load an older stand-alone application on a computer to retrieve employee information. T...

A technician is installing a new SOHO wireless router and wants to ensure it is using the latest feature set and is secure. Which of the following should the technician perform FIR...

A company is implementing a work-from-home policy. As a result, the security team needs to provide guidelines and recommendations to secure such an infrastructure and have more con...

Which of the following is used for building entry and computer access?

A user updated an iOS smartphone and is now having issues connecting to the Internet. The phone shows 1x for signal strength while making calls. Which of the following are the MOST...

A technician is acquiring hardware devices and setting up a computer lab with virtual desktops. The lab computers must have the ability to connect automatically to the remote sessi...

A technician is setting up a computer that needs to be configured so a few users can access it using Remote Desktop. For security reasons, the users should not be able to install s...

A technician recently updated a printer driver on all the computers in an office. Shortly after the update, several users' accounts and passwords were compromised. Which of the fol...

A smartphone user receives notice that a threshold for high-speed data usage, despite the user's usage behaviors being unchanged from previous periods. Which of the following troub...

A company wants to move the contents of its users' My Documents folders from their local hard drives to a file server so they are backed up every night. Which of the following secu...

Which of the following Microsoft operating systems defaults to a tiled menu instead of the desktop?

A contract technician is working on a network printer when a print job starts and completes. The technician notices it is a spreadsheet that appears to be an annual salary report....

A customer built a computer with the following specifications: Single hexa-core processor 8GB DDR4 memory 256GB SSD drive Built-in graphics card 32-bit Windows OS Audio editing sof...

A customer has a Linux desktop and is installing a 3TB HDD. The customer wants to use only half of its capacity right now, but would like to be able to increase the size of the par...

A technician receives the Chief Executive Officer's (CEO's) Windows 10 laptop, which has been infected with malware. The technician wants to make sure best practices are followed f...

While preparing a computer that will be issued to a new user, the technician discovers the computer's former user configured a supervisor password in the BIOS. Which of the followi...

Which of the following wireless security protocols supports the use of a 40-bit encryption key?

A customer is having issues with an Android-based smartphone after a recent application update. The application becomes unresponsive immediately after attempting to open it. Auto-s...

A new user has joined a company, and human resources has given the user several documents to sign regarding compliance and regulations for company computers. The user has also rece...

An administrator is investigating intermittent, slow performance of a web server. The administrator performs a virus scan on the server but finds there is no infection present. Whi...

A technician is using a CLI to perform tasks on a Windows OS. The technician needs to determine which ports are being utilized for TCP listening. Which of the following commands sh...

Which of the following are typically too dangerous to be disassembled by an in-house technician? (Choose two.)

A Mac user needs to configure a network device using a serial connection to enable a remote network connection. Which of the following utilities would MOST likely be used to make t...

An office location regularly experiences brownouts. Which of the following would be the MOST appropriate solution to protect the office computers?

A technician is attempting to recover data from a damaged laptop that was running Windows 10. The technician removes the drive and places it in a known-good computer. The computer...

A corporate fileshare holds files for multiple departments. Individual users in each department create reports that are meant to be read by the rest of the company. Recently, a use...

A technician must manually modify the HOSTS system file in order to resolve a website address to a specified local destination. Which of the following utilities should the technici...

An application is installed and configured locally on a workstation, but it writes all the save files to a different workstation on the network. Which of the following accurately d...

A technician needs to connect securely to a Linux-based network appliance in a remote datacenter. Which of the following will the technician MOST likely use?

A customer brings an old PC to a computer repair shop and asks for advice with regard to its repair or replacement. The PC has numerous errors during the boot process and is runnin...

A technology team is creating limits and guidelines for the use of company-provided software, equipment, and Internet access. Which of the following policies is needed?

An IT professional recently assisted Ann, a customer, with updating her password and regaining access to a hijacked email account. Shortly afterward, Ann notices dozens of unwanted...

A technician is having issues with the WiFi connection while working on a Mac. The technician wants to check which SSID the computer is connected to and some statistics about the c...

A technician submitted a change control request to upgrade the firmware on all company switches at the same time, during off hours, and through automation. Which of the following c...

An end user reports a Windows computer is infected with a virus. Which of the following should be the technician's FIRST troubleshooting step?

Ann, a technician, is dispatched to a corporate customer that has reported a malware infection. Upon arrival, Ann notices the system is shut off, and she is able to start the compu...

A technician is troubleshooting an issue affecting all company laptops. All the laptops have exactly the same hardware. The screens present glitches every time the users move their...

A user is surprised that a newly installed third-party smartphone application requires permissions to access the camera, location, and microphone. Unaware of a reason why permissio...

Joe, a technician, recently installed drivers for a webcam, but he is now experiencing issues when trying to operate it. Which of the following should Joe check NEXT to troubleshoo...

Which of the following would BEST support an 8TB hard drive with one partition?

A user installed a new company-approved application on a Windows PC. The installation required a reboot. After the reboot and logon, the system froze. A technician has been called...

A technician is troubleshooting a network connectivity issue on a Linux workstation. Which of the following commands would help the technician gain information about the network se...

Ann, a network engineer, wants to use FTP to back up and push configurations to several switches she is updating. Ann starts the FTP service on her PC and places the new configurat...

A desktop technician is responsible for the OS migration of 300 end users. As part of the migration, the technician must save the end users* data to a temporary shared drive. The d...

A healthcare institute has asked the IT department to help protect medical and financial data. Which of the following regulations is the healthcare provider MOST concerned about? (...

An end user submits a request for the IT specialist to install new software on a workstation. The workstation has the following specifications: The minimum software requirements fo...