220-1002 · Question #395
220-1002 Question #395: Real Exam Question with Answer & Explanation
The correct answer is A: Roll back the video card device drivers for all computers and escalate the issue to the video card. Since the glitch appeared after a new video driver was deployed via an OS update, and safe mode (which uses generic/basic drivers) does not exhibit the issue, the problem is clearly driver-related. Rolling back to the previous known-good video driver resolves the immediate issue
Question
Options
- ARoll back the video card device drivers for all computers and escalate the issue to the video card
- BRemove the current video drivers from all computers and advise users to work this way until the
- CAdvise all users to work in safe mode until the issue gets fixed and escalate the issue to the video
- DReinstall the OS on all devices in the company to eliminate any traces of the current video
Explanation
Since the glitch appeared after a new video driver was deployed via an OS update, and safe mode (which uses generic/basic drivers) does not exhibit the issue, the problem is clearly driver-related. Rolling back to the previous known-good video driver resolves the immediate issue for users, and escalating to the video card manufacturer or OS vendor ensures a proper long-term fix. Having users work indefinitely in safe mode or reinstalling the entire OS are disproportionate and impractical responses.
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