CompTIA
220-1002 · Question #394
220-1002 Question #394: Real Exam Question with Answer & Explanation
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Question
Ann, a technician, is dispatched to a corporate customer that has reported a malware infection. Upon arrival, Ann notices the system is shut off, and she is able to start the computer without incident. Ann also notices numerous pop-ups appear when the web browser is opened. Which of the following should Ann do NEXT?
Options
- AReport the incident to the appropriate contact
- BClear the system logs and browser history
- CTake a screenshot of the pop-ups
- DAdvise the customer to use the browser in private mode
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