An end user reports a Windows computer is infected with a virus. Which of the following should be the technician's FIRST troubleshooting step?

The correct answer is A. Identify malware symptoms. According to CompTIA A+ malware removal best practices, the very first step is to identify and research malware symptoms. You must understand what the malware is doing before taking action, so you can properly remediate it. Acting without identification - such as immediately…

Hardware and network troubleshooting

Question

Options

AIdentify malware symptoms
BDisable System Restore
CRun Windows Update
DEducate the end user

How the community answered

(26 responses)

A
92% (24)
B
4% (1)
C
4% (1)

Explanation

According to CompTIA A+ malware removal best practices, the very first step is to identify and research malware symptoms. You must understand what the malware is doing before taking action, so you can properly remediate it. Acting without identification - such as immediately running Windows Update or disabling System Restore - could be premature or even counterproductive. Educating the end user is the final step after the system has been remediated.

Topics

#malware#troubleshooting methodology#incident response#Windows security

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