220-1002 · Question #391
A technician submitted a change control request to upgrade the firmware on all company switches at the same time, during off hours, and through automation. Which of the following change management…
The correct answer is C. Risk analysis of the change. A risk analysis is the most critical document in this scenario because simultaneously upgrading all switches at once represents a high-risk operation - if the upgrade fails, every switch in the company could go down at the same time, causing a complete network outage. Risk…
Question
A technician submitted a change control request to upgrade the firmware on all company switches at the same time, during off hours, and through automation. Which of the following change management documents is MOST important to create to ensure the upgrade will not adversely affect the business?
Options
- APlan for the change
- BScope of the change
- CRisk analysis of the change
- DDocumentation of the change
How the community answered
(37 responses)- A5% (2)
- B8% (3)
- C70% (26)
- D16% (6)
Explanation
A risk analysis is the most critical document in this scenario because simultaneously upgrading all switches at once represents a high-risk operation - if the upgrade fails, every switch in the company could go down at the same time, causing a complete network outage. Risk analysis identifies potential failure points, quantifies their business impact, and documents rollback procedures. While a plan, scope, and documentation are all part of change management, the risk analysis directly addresses the danger of an all-at-once, automated, bulk change to critical network infrastructure.
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