An administrator is investigating intermittent, slow performance of a web server. The administrator performs a virus scan on the server but finds there is no infection present. Which of the…

The correct answer is C. Check the system logs. After ruling out malware, the next best troubleshooting step is to check system logs (event logs, application logs, web server logs). Logs provide objective, timestamped evidence of what is happening during slow performance periods - they may reveal resource exhaustion, errors…

Hardware and network troubleshooting

Question

An administrator is investigating intermittent, slow performance of a web server. The administrator performs a virus scan on the server but finds there is no infection present. Which of the following should the administrator do NEXT to mitigate the issue?

Options

AIncrease the amount of RAM
BReboot the server
CCheck the system logs
DPerform disk defragmentation

How the community answered

(19 responses)

A
11% (2)
C
84% (16)
D
5% (1)

Explanation

After ruling out malware, the next best troubleshooting step is to check system logs (event logs, application logs, web server logs). Logs provide objective, timestamped evidence of what is happening during slow performance periods - they may reveal resource exhaustion, errors, failed processes, high connection counts, or disk I/O bottlenecks that explain the intermittent slowdowns. Increasing RAM (A) is a hardware solution that should only be applied after confirming RAM is the bottleneck. Rebooting (B) temporarily fixes symptoms without identifying the root cause. Disk defragmentation (D) is not applicable to modern SSDs and has minimal impact on server performance; also, web servers typically run on Linux where defragmentation is unnecessary.

Topics

#server troubleshooting#system logs#performance diagnostics#web server

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