A user installed a new company-approved application on a Windows PC. The installation required a reboot. After the reboot and logon, the system froze. A technician has been called to fix the…

Question

Options

• AContact the application vendor support staff for more information
• BBoot into safe mode, and then load the ERD and restore the most recent files
• CBoot the PC, run msconfig, check the safe boot box under the Boot tab, and then restart
• DLog in as an administrative user and determine if the problem persists

• A
  18% (7)
• B
  3% (1)
• C
  8% (3)
• D
  73% (29)

Explanation

The first step is to determine the scope of the problem by logging in as a different (administrative) user to see if the freeze is user-profile-specific or system-wide. If the system works fine under an admin account, the issue is isolated to the original user's profile. This is a low-risk diagnostic step that provides critical information before taking more invasive actions like booting into safe mode, running msconfig, or contacting the vendor. You always want to gather more information before escalating or making system changes.

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