220-1002 · Question #356
A Windows user reports that clicking on links when browsing the Internet results in unexpected destination pages with advertisements or virus infection warnings. The user reboots the computer, but…
The correct answer is A. Run a virus scan with updated signature files B. Uninstall any unknown browser extensions or add-ons. When a browser redirects to unexpected ad pages or shows fake virus warnings, the most likely causes are malware or a browser hijacker. Running an updated virus scan (Option A) detects and removes malware that may be intercepting DNS lookups or redirecting traffic at the OS…
Question
A Windows user reports that clicking on links when browsing the Internet results in unexpected destination pages with advertisements or virus infection warnings. The user reboots the computer, but the issue persists. Which of the following should a technician perform to identify and resolve the issue? (Choose two.)
Options
- ARun a virus scan with updated signature files
- BUninstall any unknown browser extensions or add-ons
- CInstall the latest version of the Internet browser
- DEnable SSL 3.0 in the browser settings
- EDelete all unknown registry keys and reboot
How the community answered
(41 responses)- A85% (35)
- C2% (1)
- D5% (2)
- E7% (3)
Explanation
When a browser redirects to unexpected ad pages or shows fake virus warnings, the most likely causes are malware or a browser hijacker. Running an updated virus scan (Option A) detects and removes malware that may be intercepting DNS lookups or redirecting traffic at the OS level. Removing unknown browser extensions or add-ons (Option B) eliminates browser hijackers that inject redirects or ads directly within the browser. Installing a newer browser version (C) won't remove existing malware. Enabling SSL 3.0 (D) is actually a security risk, as SSL 3.0 is deprecated. Deleting unknown registry keys (E) is dangerous without expert knowledge and could break the OS.
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