220-1002 · Question #387
220-1002 Question #387: Real Exam Question with Answer & Explanation
The correct answer is D: Advise the customer that the cost of repair is more than a new PC. The ethical and professional obligation of a technician is to act in the customer's best interest. If a PC has extensive boot errors and runs an outdated OS, repairs (hardware diagnosis, parts, OS upgrade) may exceed the cost of a modern replacement. Informing the customer of thi
Question
Options
- AAsk if the customer would like to donate the PC to a school
- BOffer to sell a slightly newer computer to the customer
- CWork on the computer and bill the customer for the time
- DAdvise the customer that the cost of repair is more than a new PC
Explanation
The ethical and professional obligation of a technician is to act in the customer's best interest. If a PC has extensive boot errors and runs an outdated OS, repairs (hardware diagnosis, parts, OS upgrade) may exceed the cost of a modern replacement. Informing the customer of this gives them the information needed to make an informed decision. Suggesting a donation, upselling a newer machine, or billing for labor without advising on value would not serve the customer's interests and could be viewed as unprofessional or opportunistic.
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