220-1002 · Question #375
A customer is having issues with an Android-based smartphone after a recent application update. The application becomes unresponsive immediately after attempting to open it. Auto-sync is not…
The correct answer is E. Do a force stop F. Clear the application cache. The constraint here is 'without losing any critical information.' Force stop (E) terminates the crashed application process cleanly, which can resolve transient issues like a corrupted runtime state - it does not delete any data. Clearing the application cache (F) removes…
Question
A customer is having issues with an Android-based smartphone after a recent application update. The application becomes unresponsive immediately after attempting to open it. Auto-sync is not enabled, and no recent backups exist for the smartphone. Without losing any critical information, which of the following should be performed NEXT to further troubleshoot the issue? (Choose two.)
Options
- AReboot into safe mode
- BClear the application data
- CContact the application's developer
- DReinstall the application
- EDo a force stop
- FClear the application cache
How the community answered
(26 responses)- A4% (1)
- C8% (2)
- D4% (1)
- E85% (22)
Explanation
The constraint here is 'without losing any critical information.' Force stop (E) terminates the crashed application process cleanly, which can resolve transient issues like a corrupted runtime state - it does not delete any data. Clearing the application cache (F) removes temporary cached files only, not user data or app settings, making it a safe next step. Clearing application data (B) would delete all app data including saved user information - this risks data loss. Reinstalling the application (D) may also remove local app data. Rebooting into safe mode (A) disables third-party apps but doesn't target the specific app issue. Contacting the developer (C) is a last resort, not a troubleshooting step.
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