Joe, a technician, recently installed drivers for a webcam, but he is now experiencing issues when trying to operate it. Which of the following should Joe check NEXT to troubleshoot the issue?

The correct answer is B. Device Manager. Device Manager is the first place to check after a driver installation issue in Windows. It displays the status of all installed hardware and drivers, and will show warning or error icons (yellow exclamation marks or red X's) next to devices with problems. This immediately…

Hardware and network troubleshooting

Question

Options

AServices
BDevice Manager
CEvent Viewer
DPrograms and Features

How the community answered

(57 responses)

A
2% (1)
B
91% (52)
C
2% (1)
D
5% (3)

Explanation

Device Manager is the first place to check after a driver installation issue in Windows. It displays the status of all installed hardware and drivers, and will show warning or error icons (yellow exclamation marks or red X's) next to devices with problems. This immediately reveals whether the driver installed correctly, has a conflict, or failed to load. Event Viewer can provide detailed logs but is a secondary step. Services and Programs and Features are not the most direct tools for diagnosing a newly installed hardware driver.

Topics

#Device Manager#webcam#driver troubleshooting#hardware diagnostics

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