220-1002 · Question #366
A smartphone user receives notice that a threshold for high-speed data usage, despite the user's usage behaviors being unchanged from previous periods. Which of the following troubleshooting steps…
The correct answer is A. Check network access permissions on recently loaded applications. Unexpectedly high data usage with no change in personal habits is a classic sign of a rogue or malicious application running background data transfers without the user's knowledge. The first troubleshooting step is to check network access permissions on recently loaded…
Question
A smartphone user receives notice that a threshold for high-speed data usage, despite the user's usage behaviors being unchanged from previous periods. Which of the following troubleshooting steps should the user take FIRST?
Options
- ACheck network access permissions on recently loaded applications.
- BLimit data usage to WiFi networks only.
- CWipe the device and restore to the factory default.
- DChange the lock screen password.
How the community answered
(29 responses)- A76% (22)
- B14% (4)
- C3% (1)
- D7% (2)
Explanation
Unexpectedly high data usage with no change in personal habits is a classic sign of a rogue or malicious application running background data transfers without the user's knowledge. The first troubleshooting step is to check network access permissions on recently loaded applications (A) - a newly installed app may be consuming data in the background, sending telemetry, or acting as malware. This is the least destructive and most targeted first step. Limiting to Wi-Fi only (B) treats the symptom but doesn't identify the cause. A factory reset (C) is a last resort. Changing the lock screen password (D) is unrelated to data consumption.
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