A technician is scheduled to upgrade a grocery store's network equipment at 11:00 p.m. There are only a few shoppers in the store, therefore, the store manager wants the technician to start the…

The correct answer is D. Get approval from the Change Advisory Board. Formal change management requires that any deviation from the approved change window - including starting early - must receive authorization from the Change Advisory Board (CAB) before proceeding. The store manager does not have the authority to unilaterally override an…

Hardware and network troubleshooting

Question

A technician is scheduled to upgrade a grocery store's network equipment at 11:00 p.m. There are only a few shoppers in the store, therefore, the store manager wants the technician to start the upgrade early. Which of the following is the NEXT step the technician should perform?

Options

ACreate a back-out plan for the store.
BReview the change request document
CDraft the new network diagrams.
DGet approval from the Change Advisory Board

How the community answered

(29 responses)

A
17% (5)
B
3% (1)
C
7% (2)
D
72% (21)

Explanation

Formal change management requires that any deviation from the approved change window - including starting early - must receive authorization from the Change Advisory Board (CAB) before proceeding. The store manager does not have the authority to unilaterally override an approved change schedule. Back-out plans and network diagrams should already exist as part of the original change request. Reviewing the change request document is a reasonable step but is not the most critical next action; formal re-approval of the new start time must come first to comply with change control policy.

Topics

#change management#CAB approval#change request#network upgrade

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