A user calls the help desk regarding a new Windows issue that started in the morning. The user can no longer use any locally attached devices such as a mouse or a printer, and a reboot did not fix…

The correct answer is A. Roll back updates. When locally attached devices (USB mouse, printer) suddenly stop working after a specific event - in this case, something that happened 'in the morning' - and a reboot does not resolve it, a recently applied Windows Update is the most likely culprit. Windows updates sometimes…

Hardware and network troubleshooting

Question

A user calls the help desk regarding a new Windows issue that started in the morning. The user can no longer use any locally attached devices such as a mouse or a printer, and a reboot did not fix the problem. Which of the following would MOST likely fix the issue?

Options

ARoll back updates.
BDisable the Windows Update service
CCheck for updates
DRestore hidden updates

How the community answered

(45 responses)

A
73% (33)
B
16% (7)
C
7% (3)
D
4% (2)

Explanation

When locally attached devices (USB mouse, printer) suddenly stop working after a specific event - in this case, something that happened 'in the morning' - and a reboot does not resolve it, a recently applied Windows Update is the most likely culprit. Windows updates sometimes include driver updates or system changes that break USB or peripheral device support. Rolling back the most recent update restores the system to its previous working state. Disabling Windows Update (B) prevents future updates but doesn't fix the current breakage. Checking for updates (C) could make things worse or is irrelevant if the update already caused the issue. Restoring hidden updates (D) would re-apply previously hidden updates, not undo a problematic one.

Topics

#Windows update rollback#USB devices#printer troubleshooting#driver issues

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