220-1002 · Question #408
A customer Is having trouble opening several files on a computer. The customer renames one of the files, but then the correct program will no longer open it. Which of the following settings is a…
The correct answer is B. Hide the extensions. By default in Windows, file extensions (e.g., .docx, .pdf, .jpg) may be visible in File Explorer. When a user renames a file while extensions are visible, they can accidentally modify or delete the extension, causing Windows to lose the file association and preventing the…
Question
A customer Is having trouble opening several files on a computer. The customer renames one of the files, but then the correct program will no longer open it. Which of the following settings is a solution to the issue?
Options
- ASet the view options to detail.
- BHide the extensions.
- CUtilize Credential Manager.
- DView the system files
How the community answered
(25 responses)- B88% (22)
- C8% (2)
- D4% (1)
Explanation
By default in Windows, file extensions (e.g., .docx, .pdf, .jpg) may be visible in File Explorer. When a user renames a file while extensions are visible, they can accidentally modify or delete the extension, causing Windows to lose the file association and preventing the correct program from opening the file. The solution is to configure Windows to hide file extensions for known file types (via Folder Options). When extensions are hidden, Windows only allows the user to rename the base filename - the extension is preserved automatically, preventing this mistake. Setting detail view, accessing Credential Manager, or showing system files would not resolve a broken file association caused by an altered extension.
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