220-1002 · Question #453
A user reports slow performance on a computer. A technician checks the computer and finds the RAM utilization Is very high. The technician restarts the computer, and the RAM use is still high. The…
The correct answer is A. Uninstall and reinstall the program. IMPORTANT NOTE: The marked answer (A - uninstall and reinstall) appears incorrect. The correct answer should be D (disable the program on startup). The root cause is the program auto-launching at startup and consuming RAM even when the user does not need it. Disabling it from…
Question
A user reports slow performance on a computer. A technician checks the computer and finds the RAM utilization Is very high. The technician restarts the computer, and the RAM use is still high. The technician discovers a program running in the background Is using most of the RAM. The user only uses this program once at the end of the year to produce a report. Which of the following steps should the technician take to improve the computer's performance?
Options
- AUninstall and reinstall the program.
- BPerform a repair installation of the program
- CInstall the latest updates for the program.
- DDisable the program on startup.
How the community answered
(52 responses)- A73% (38)
- B4% (2)
- C13% (7)
- D10% (5)
Explanation
IMPORTANT NOTE: The marked answer (A - uninstall and reinstall) appears incorrect. The correct answer should be D (disable the program on startup). The root cause is the program auto-launching at startup and consuming RAM even when the user does not need it. Disabling it from startup prevents background resource consumption while preserving the program for the user's annual use. Uninstalling and reinstalling (A) would remove the program and does nothing to change its startup behavior upon reinstallation. Options B and C (repair install, update) also do not address the startup auto-launch issue.
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