A technician is monitoring a network and notices an outage has occurred that could potentially cause a major disruption to the business workflow? Which of the following should the technician do NEXT?

Question

Options

• AIdentify the issue and its impact to the business
• BReport the incident to the proper teams or management for awareness
• CStart a root cause analysis and create documentation
• DCreate an action plan and implement the solution

• A
  74% (14)
• B
  16% (3)
• C
  5% (1)
• D
  5% (1)

Explanation

CompTIA's troubleshooting methodology begins with identifying the problem before taking any action. The technician must first understand the scope and impact of the outage - what systems are affected and how severely business operations are disrupted - before escalating, documenting, or implementing a fix. Reporting, root cause analysis, and implementing solutions all come after the problem has been clearly identified and assessed.

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