220-1002 · Question #484
A technician successfully removed malware from a user's computer, and recent scans do not report any infections. However, the computer has begun experiencing issues accessing websites with Internet…
The correct answer is A. Internet Options - Advanced. Malware commonly modifies Internet Explorer settings, such as proxy configurations, security zones, or trusted sites, which persist even after the malware is removed. The 'Internet Options > Advanced' tab contains a 'Reset' button that restores IE to its default settings…
Question
A technician successfully removed malware from a user's computer, and recent scans do not report any infections. However, the computer has begun experiencing issues accessing websites with Internet Explorer after a few hours of use. Some remote websites return error messages, and other sites do not display properly. Which of the following options should the technician utilize NEXT to troubleshoot this issue?
Options
- AInternet Options - Advanced
- BSystem - Remote Settings
- CFolder Options - View Options
- DDisplay Settings - Resolution
How the community answered
(48 responses)- A79% (38)
- B10% (5)
- C4% (2)
- D6% (3)
Explanation
Malware commonly modifies Internet Explorer settings, such as proxy configurations, security zones, or trusted sites, which persist even after the malware is removed. The 'Internet Options > Advanced' tab contains a 'Reset' button that restores IE to its default settings, clearing any malicious modifications to browsing behavior. System - Remote Settings manages remote desktop, Folder Options controls file/folder display, and Display Settings manages screen resolution - none of these affect browser connectivity or rendering.
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