220-1002 · Question #473
A user browses to a company's Intranet page and receives an invalid certificate message. A technician discovers the certificate has expired. A new certificate is put In place and Installed on the…
The correct answer is D. Certificates. Since the third-party browser works fine but Internet Explorer still shows the error, the old expired certificate is cached or stored within IE's certificate store. In Internet Explorer's Internet Options, the 'Content' tab contains a 'Certificates' button that opens the…
Question
A user browses to a company's Intranet page and receives an invalid certificate message. A technician discovers the certificate has expired. A new certificate is put In place and Installed on the user's computer; however, the user still receives the same message when going to the Intranet page. The technician tries with a third-party browser and connects without error. The technician needs to make sure the old certificate is no longer used in Internet Explorer. Which of the following Internet Options should the technician use to ensure the old certificate is removed?
Options
- AAdvanced
- BClear SSL state
- CPublishers
- DCertificates
How the community answered
(19 responses)- A5% (1)
- B16% (3)
- C5% (1)
- D74% (14)
Explanation
Since the third-party browser works fine but Internet Explorer still shows the error, the old expired certificate is cached or stored within IE's certificate store. In Internet Explorer's Internet Options, the 'Content' tab contains a 'Certificates' button that opens the Certificate Manager, where you can view and delete specific installed certificates. This allows the technician to manually remove the expired certificate so IE stops presenting it. 'Clear SSL state' only clears cached SSL session data, not installed certificates. 'Advanced' contains miscellaneous settings unrelated to certificate management. 'Publishers' manages trusted software publishers, not server certificates.
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