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CompTIA

220-1002 · Question #462

Several mobile users are reporting issues connecting to the WLAN within a warehouse. A technician tests wireless connectivity in the lobby and is able to connect successfully. Mobile users can…

The correct answer is D. The WAP in the warehouse is down. The key clues are: (1) the lobby WAP works fine but warehouse users cannot connect, and (2) a power outage recently caused device failures across the network. This points to the WAP (Wireless Access Point) in the warehouse going offline due to the power outage. Option A is…

Hardware and network troubleshooting

Question

Several mobile users are reporting issues connecting to the WLAN within a warehouse. A technician tests wireless connectivity in the lobby and is able to connect successfully. Mobile users can connect to the Internet using cellular service, but they cannot access any internal resources on the WLAN. The technician received alerts of devices failing throughout the network due to a power outage. Which of the following is MOST likely causing the wireless issues?

Options

  • ASSID is configured to not broadcast.
  • BThe system locked out for all wireless users.
  • CThe DHCP scope for WLAN is full
  • DThe WAP in the warehouse is down

How the community answered

(21 responses)
  • A
    5% (1)
  • B
    10% (2)
  • C
    10% (2)
  • D
    76% (16)

Explanation

The key clues are: (1) the lobby WAP works fine but warehouse users cannot connect, and (2) a power outage recently caused device failures across the network. This points to the WAP (Wireless Access Point) in the warehouse going offline due to the power outage. Option A is ruled out because the technician successfully connected in the lobby-an unbroadcast SSID would affect all areas equally. Option B is ruled out for the same reason; a system-wide lockout would prevent lobby connectivity too. Option C (full DHCP scope) would cause connection failures across all areas, not just the warehouse.

Topics

#WLAN troubleshooting#WAP failure#wireless connectivity#power outage impact

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