CompTIA
220-1002 · Question #460
220-1002 Question #460: Real Exam Question with Answer & Explanation
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Question
A user calls the corporate help desk to report a malware detection message that is displayed on the user's screen. Which of the following should the technician instruct the user to do FIRST?
Options
- AIgnore the message as a false positive
- BShut down and restart the computer.
- CUnplug the Ethernet cable.
- DFollow the onscreen instructions to remove the malware
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