AI-201 Practice Questions
315 real AI-201 exam questions with expert-verified answers and explanations. Page 3 of 7.
- Question #101AI Features for Service (e.g., Einstein Bots, Next Best Action)
An Agentforce wants to include data from the response of external service invocation (REST API callout) into the prompt template. How should the Agentforce Specialist meet this req...
External ServicesAPI IntegrationPrompt TemplatesMerge Fields - Question #102AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature. Which...
Salesforce APIGenerative AIREST APISystem Integration - Question #103AI Features for Service (e.g., Einstein Bots, Next Best Action)
An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tune...
LLM IntegrationEinstein StudioGenerative AIData Security - Question #104AI Features for Service (e.g., Einstein Bots, Next Best Action)
What should An Agentforce consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?
Prompt BuilderMerge FieldsRelated ListsPolymorphic Fields - Question #105AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers (UC) wants to use the Draft with Einstein feature in Sales Cloud to create a personalized introduction email. After creating a proposed draft email, which pred...
Draft with EinsteinSales Cloud AIEmail tone adjustmentAI-powered content generation - Question #106AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers (UC) has implemented Generative AI within Salesforce to enable summarization of a custom object called Guest. Users have reported mismatches in the generated i...
Generative AIPrompt EngineeringAI SummarizationSalesforce AI - Question #107AI Features for Service (e.g., Einstein Bots, Next Best Action)
An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data. Opportunity Products Events near the customer Tone and voice e...
AI Prompt TemplatesData GroundingPrompt Initiated FlowsAI-powered Content Generation - Question #108AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the "Save As" function. However, UC notices that the new template produces diffe...
Prompt BuilderAI Prompt TemplatesHyperparametersSalesforce AI - Question #109Service Cloud Fundamentals for Agents
Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Agent and extending Service Cloud to mobi...
Service Cloud Agent ConsoleAgent productivityCustomer service optimizationMobile Service Cloud - Question #110AI Features for Service (e.g., Einstein Bots, Next Best Action)
An Agentforce configured Data Masking within the Einstein Trust Layer. How should the Agentforce Specialist begin validating that the correct fields are being masked?
Data MaskingEinstein Trust LayerGenerative AI AuditingSecurity Validation - Question #111AI Features for Service (e.g., Einstein Bots, Next Best Action)
What is best practice when refining Agent custom action instructions?
AI Agent ActionsNLU TrainingBot Instruction RefinementBest Practices - Question #112AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers wants to be able to detect with a high level confidence if content generated by a large language model (LLM) contains toxic language. Which action should an Al...
LLM SafetyAI Trust LayerToxicity ManagementData Cloud Auditing - Question #113AI Features for Service (e.g., Einstein Bots, Next Best Action)
What is the primary function of the planner service in the Agent system?
AI Agent SystemsEinstein CopilotPlanner ServiceConversational AI - Question #114AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases. Which feature should t...
Call InsightsEinstein Conversation InsightsService Cloud VoicePost-call analysis - Question #115AI Features for Service (e.g., Einstein Bots, Next Best Action)
A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to a...
Generative AICall SummarySales ProductivityEinstein AI - Question #116AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query t...
Salesforce CopilotConversational AIFlow IntegrationAgent Productivity - Question #117AI Features for Service (e.g., Einstein Bots, Next Best Action)
When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?
Einstein Service RepliesGenerative AI for ServiceChat AutomationKnowledge Integration - Question #118AI Features for Service (e.g., Einstein Bots, Next Best Action)
An Agentforce turned on Einstein Generative AI in Setup. Now, the Agentforce Specialist would like to create custom prompt templates in Prompt Builder. However, they cannot access...
Einstein Generative AIPrompt BuilderPermission SetsAccess Control - Question #119AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers is very concerned about security compliance and wants to understand: - Which prompt text is sent to the large language model (LLM) - How it is masked - The mas...
LLM securityEinstein Trust LayerData maskingAudit trails - Question #120AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation. Which features should the Agentforce Specialist reco...
Einstein Generative AIService RepliesCase SummariesAgent Productivity - Question #121AI Features for Service (e.g., Einstein Bots, Next Best Action)
Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend m...
Salesforce CopilotAI for SalesPersonalized EmailsAgent Actions - Question #122AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers (UC) plans to send one of three different emails to its customers based on the customer's lifetime value score and their market segment. Considering that UC ar...
Predictive ModelsExplainable AICustomer PersonalizationAI Model Selection - Question #123AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ong...
Generative AIEinstein Work SummariesService CloudCase Management - Question #124AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to...
Service AIAI GroundingKnowledge IntegrationLLM Responses - Question #125AI Features for Service (e.g., Einstein Bots, Next Best Action)
The Agentforce Specialist of Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of...
Data MaskingEinstein Trust LayerAI SecurityConfiguration Validation - Question #126AI Features for Service (e.g., Einstein Bots, Next Best Action)
Before activating a custom copilot action, An Agentforce would like is to understand multiple real- world user utterances to ensure the action being selected appropriately. Which t...
Copilot ActionsAI Model TestingUser UtterancesModel Playground - Question #127AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outrea...
Customer ChurnPredictive AnalyticsSalesforce EinsteinCustomer Retention - Question #128AI Features for Service (e.g., Einstein Bots, Next Best Action)
An Agentforce is considering using a Field Generation prompt template type. What should the Agentforce Specialist check before creating the Field Generation prompt to ensure it is...
Generative AIField GenerationDynamic FormsSalesforce Configuration - Question #129AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers plans to enhance the customer support team's productivity using AI. Which specific use case necessitates the use of Prompt Builder?
Prompt BuilderGenerative AIEinstein GPTService Cloud AI - Question #130AI Features for Service (e.g., Einstein Bots, Next Best Action)
Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?
Einstein Trust LayerPrompt DefenseAI SecurityLLM Security - Question #131AI Features for Service (e.g., Einstein Bots, Next Best Action)
An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account. Which ground...
Prompt TemplatesGroundingSalesforce Merge FieldsRelated Lists - Question #132AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers (UC) wants to enable its sales team to use Al to suggest recommended products from its catalog. Which type of prompt template should UC use?
AI RecommendationsPrompt TemplatesFlex Prompt TemplateEinstein GPT - Question #133AI Features for Service (e.g., Einstein Bots, Next Best Action)
An Agentforce is tasked to optimize a business process flow by assigning actions to agents within the Salesforce Agentforce Platform. What is the correct method for the Agentforce...
Agent ActionsAgent BuilderAction AssignmentTopics - Question #134AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers' sales team engages in numerous video sales calls with prospects across the nation. Sales management wants an easy way to understand key information such as de...
Einstein AIConversation IntelligenceCustomer Sentiment AnalysisSales Call Analysis - Question #135AI Features for Service (e.g., Einstein Bots, Next Best Action)
An Agentforce is setting up a new org and needs to ensure that users can create and execute prompt templates. The Agentforce Specialist is unsure which roles are necessary for thes...
Prompt TemplatesPermission SetsUser PermissionsGenerative AI - Question #136Reporting and Analytics for Service Agents
Universal Containers needs to provide insights on the usability of Agents to drive adoption in the organization. What should the Agentforce Specialist recommend?
Agent performanceUsability metricsAnalyticsAdoption - Question #137AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Container's internal auditing team asks An Agentforce to verify that address information is properly masked in the prompt being generated. How should the Agentforce Speci...
Einstein Trust LayerAI AuditingData MaskingPrivacy Verification - Question #138AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers (UC) needs to improve the agent productivity in replying to customer chats. Which generative AI feature should help UC address this issue?
Generative AIService RepliesAgent ProductivityLive Chat - Question #139AI Features for Service (e.g., Einstein Bots, Next Best Action)
An Agentforce is creating a custom action for Agentforce. Which setting should the a ensure the action performs as expected?
Custom ActionsAI Action ConfigurationAction InstructionsNext Best Action - Question #140AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers (UC) is looking to improve its sales team's productivity by providing real- time insights and recommendations during customer interactions. Why should UC consi...
Agent productivityReal-time guidanceSales AISales process optimization - Question #141AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers is rolling out a new generative AI initiative. Which Prompt Builder limitations should the Agentforce Specialist be aware of?
Prompt BuilderGenerative AILimitationsSetup Audit Trail - Question #142AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers (UC) is discussing its AI strategy in an agile Scrum meeting. Which business requirement would lead An Agentforce to recommend connecting to an external founda...
Einstein StudioExternal LLM IntegrationModel Fine-tuningCustom AI Development - Question #143AI Features for Service (e.g., Einstein Bots, Next Best Action)
A data science team has trained an XGBoost classification model for product recommendations on Databricks. The Agentforce Specialist is tasked with bringing inferences for product...
Data CloudModel BuilderExternal ML IntegrationDatabricks - Question #144AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature. What does Einstein consider when generating a sum...
Einstein Work SummaryAI SummarizationCase Management AIData Grounding - Question #145AI Features for Service (e.g., Einstein Bots, Next Best Action)
An Agentforce created a custom Agent action, but it is not being picked up by the planner service in the correct order. Which adjustment should the Al Specialist make in the custom...
Agent ActionsAI PlannerAction DependenciesSalesforce AI Configuration - Question #146AI Features for Service (e.g., Einstein Bots, Next Best Action)
Which part of the Einstein Trust Layer architecture leverages an organization's own data within a large language model (LLM) prompt to confidently return relevant and accurate resp...
Einstein Trust LayerDynamic GroundingLLM ArchitectureSalesforce AI - Question #147AI Features for Service (e.g., Einstein Bots, Next Best Action)
How does Secure Data Retrieval ensure that only authorized users can access necessary Salesforce data for dynamic grounding?
Data SecurityUser PermissionsAI IntegrationDynamic Grounding - Question #148AI Features for Service (e.g., Einstein Bots, Next Best Action)
Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's...
Einstein Generative AIEinstein Trust LayerToxicity ScoringContent Safety - Question #149AI Features for Service (e.g., Einstein Bots, Next Best Action)
An Agentforce at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps. 1. Create a new Field Generation prompt template. 2...
Einstein Generative AIField Generation Prompt TemplateLightning Page LayoutAI Configuration - Question #150AI Features for Service (e.g., Einstein Bots, Next Best Action)
What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?
AI AgentConversational AISales AutomationNatural Language Processing