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AI-201 · Question #117
AI-201 Question #117: Real Exam Question with Answer & Explanation
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?
Options
- AEinstein Reply Recommendations
- BEinstein Service Replies
- CEinstein Grounding
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Topics
#Einstein Service Replies#Generative AI for Service#Chat Automation#Knowledge Integration