AI-201 · Question #116
AI-201 Question #116: Real Exam Question with Answer & Explanation
The correct answer is B: Create a custom copilot action which calls a flow.. To enable Universal Containers service agents to query the current fulfillment status of an order using natural language and leverage an existing auto-launched flow that queries Oracle ERP, the best solution is to create a custom copilot action that calls the flow. This action wi
Question
Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should An Agentforce apply the power of conversational AI to this use case?
Options
- ACreate a Flex prompt template in Prompt Builder.
- BCreate a custom copilot action which calls a flow.
- CConfigure the Integration Flow Standard Action in Agent.
Explanation
To enable Universal Containers service agents to query the current fulfillment status of an order using natural language and leverage an existing auto-launched flow that queries Oracle ERP, the best solution is to create a custom copilot action that calls the flow. This action will allow Agent to interact with the flow and retrieve the required order fulfillment information seamlessly. Custom copilot actions can be tailored to call various backend systems or flows in response to user
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