AI-201 · Question #124
AI-201 Question #124: Real Exam Question with Answer & Explanation
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Question
Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge. Which step should UC take to meet this requirement?
Options
- ATurn on Service AI Grounding, Grounding with Case, and Service Replies.
- BTurn on Service Replies, Service AI Grounding, and Grounding with Knowledge.
- CTurn on Service AI Grounding and Grounding with Knowledge.
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