Universal Containers (UC) wants to enable its sales team to use Al to suggest recommended products from its catalog. Which type of prompt template should UC use?

The correct answer is C. Flex prompt template. Salesforce Prompt Builder offers several template types, each with a specific purpose. Record Summary templates summarize a single record's fields. Email Generation templates draft outbound emails. Flex templates are the most versatile type - they are designed for custom…

AI Features for Service (e.g., Einstein Bots, Next Best Action)

Question

Options

ARecord summary prompt template
BEmail generation prompt template
CFlex prompt template

How the community answered

(43 responses)

A
16% (7)
B
12% (5)
C
72% (31)

Explanation

Salesforce Prompt Builder offers several template types, each with a specific purpose. Record Summary templates summarize a single record's fields. Email Generation templates draft outbound emails. Flex templates are the most versatile type - they are designed for custom, open-ended use cases that don't fit the other categories, such as generating product recommendations from a catalog. Since recommending products is not a summary or email task, Flex is the correct choice.

Topics

#AI Recommendations#Prompt Templates#Flex Prompt Template#Einstein GPT

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